Returns Policy

Thank you for visiting and shopping at www.raquetteville.ca. Following are the terms and conditions that constitute our Shipping Policy.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping charges for your order will be automatically calculated and displayed at checkout. The calculation is based on the volume and weight of your package along with your location. However, shipping is FREE if your order exceeds a total of 100$ before taxes. Delivery delays can occasionally occur and we do not ship to P.O. boxes.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Taxes

RaquetteVille is not responsible for any taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

RaquetteVille is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

RaquetteVille currently does not ship outside the Canadian Territory.

Our Refund Policy provides detailed information about options and procedures for returning your order.