FAQ

Do you ship outside of Canada?

Currently, we do not ship outside of Canada.

How long before I receive my order?

You can expect to receive your order within 5 business days. Bare in mind that this is an average and some delays may occur. Don't hesitate to reach out to us at info@raquetteville.ca for any concerns or questions.

Which shipping companies do you use?

Our shipping software chooses the best option to ship to your location and our carriers vary from the most popular ones ranging from Canada Post, Purolator, FedEx, Loomis, UPS, and others.

Do you allow product exchanges?

The best way to exchange an item is to return it as our inventory levels change constantly. Look at our Refund policy for further details.

Do you allow returns? 

We allow returns until 30 days after the day of purchase. To see additional details, visit our Refund Policy.

Are your inventory levels always accurate?

We do our best to maintain inventory levels as accurate as possible, however, the occasional discrepancy may occur. We will contact you via email or telephone to process a payment refund if that occurs.